reduce Call Centre attrition

Concerned about Call Centre Staff Turnover & Attrition?

Not surprisingly, Call Centre attrition or staff turnover rates are extremely high compared to other industries. According to EvaluAgent, in 2016 the average employee turnover rates have risen to 24-26% vs. 15% across over industries in the UK. The 2015/2016 edition of Contact Babel’s operational benchmarking report, state that outbound contact centres’ mean absence rates are almost 50% higher than …Read More