Not surprisingly, Call Centre attrition or staff turnover rates are extremely high compared to other industries. According to EvaluAgent, in 2016 the average employee turnover rates have risen to 24-26% vs. 15% across over industries in the UK. The 2015/2016 edition of Contact Babel’s operational benchmarking report, state that outbound contact centres’ mean absence rates are almost 50% higher than …Read More
We are very excited to announce that we are adding new assessments to our suite of online skills tests! One brand new assessment is Call Centre Audio that falls under our Call Centre Module; the other assessments are upgrades to existing, focussing on data entry, audio typing and speed typing and fall under our popular Clerical suite- enhancing the module further.
With the University academic year coming to a close in June, it’s that time of year again when Graduates are on the hunt for that first job! And Graduates have never had it better as 2017 is expected to be the fifth consecutive year that graduate vacancies have grown. So is your company ready to recruit the best Graduate applicants out there?