Call Centre Tests
Why do you need Call Centre Industry skill tests?
Are you 100% certain that your applicants have customer service skills? Call Centres typically recruit often and in high volumes. If you’re hiring for a position requiring skills specifically for a Call Centre environment such as understanding the Phonetic Alphabet, scenario-based Customer Service or recording Town Names, then our pre-employment and development assessments that cover a fully comprehensive range are exactly what you need to ensure your job applicants have what it takes before you hire them. It’s fast, efficient and will give you confidence to make a smarter hiring decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
Download the Call Centre Tests module Factfile for further information on all the tests available.
Overview of Call Centre Tests
These pre-built assessments enable you to identify and evidence the candidate skills set required to perform in a Call Centre or help desk environment. A number of assessments in the Call Centre module simulate the operatives’ environment by playing audio data. Other tests check agents’ specific knowledge or assessing ability to accurately record data, and these all can be tailored to individual organisations if required.
Separate assessments are specifically designed around subject matters. These allow you to easily identify and assign the appropriate assessment for the role or subject knowledge required. This also allows the results to be presented specifically for the subject or skill being measured providing you with a clear and comparable output for each candidate.
The Call Centre module can be utilised at each stage of the employee life cycle from recruitment through to performance and training. Each assessment within this module includes a comprehensive report with percentiles enabling the user to rank the candidates skill against that of other in the company and worldwide.
Assigning the appropriate subject assessment to the candidate minimises the length of the assessment, eliminates the need for the candidate to have to answer unnecessary / unrelated questions and ensures the results presented are accurate to that subject being measured.
Want to see our Call Centre Skills Tests in action?
Check out our Home Retail Group testimonial.
Find out more on the Call Centre Tests module pricing,
benefits & a demo for your company
The Call Centre assessment (basic) has been specifically designed to simulate a call centre environment using audio instruction for the data that the candidate is required to input. The advanced version of the test features a wider range of spoken accents, forms to fill and a longer test time.
The Customer Service assessment has been specifically designed to assess a candidate’s ability to prioritise the most appropriate response to a customer’s request in a customer focused Call Centre setting.
The Phonetic Alphabet assessment has been designed to assess a candidate’s comprehension of the NATO phonetic alphabet through the use of multiple choice questioning.
The Town Names assessment is a timed audio assessment that has been designed to assess the candidate’s ability to accurately record geographical data whilst simulating a call centre environment.
Do you feel our Call Centre industry tests & assessments could be beneficial to your company?
Why not get in contact for further information, request a demo or pricing, either through our contact form or by calling 0203 693 2201.
Require bespoke adjustments to these tests?
All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.
To find out more about our bespoke assessments, click here.