Call Centre Test (Advanced)
Why do you need Call Centre [Advanced] skill tests?
Our Advanced Call Centre Test could be ideal if you’re hiring for a position requiring customer service skills in a contact centre environment. Test and evidence that your job applicants have what it takes before you employ them. Our pre-employment assessments such as Call Centre Advanced Test and other tests within the module offer a full comprehensive range. It’s fast, efficient and will give you confidence to make a smarter hiring decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
Overview of Test
The Call Centre Advanced assessment has been specifically designed to simulate a call centre environment using audio instruction for the data that the candidate is required to input. This assessment measures the candidate’s ability to record audio data effectively, consistently and accurately. Data includes both numerical and alphabetical data and includes randomized questioning.
The advanced test features a wider range of spoken accents, forms to fill and a longer test time versus the Basic test.
For more information please download our Call Centre Advanced assessment FactFile.
Bespoke alignment to client specific data can be provided upon request. Candidates are measured on their speed and accuracy when transcribing the data to the provided form.
This test is recommended for those in a Call Centre environment and audio record keeping is a requirement in the job role.
As well as our Call Centre Advanced Test, there are several complementary tests that come under the Call Centre Tests module:
Account No: 01918171
Serial No: 2743299
First name: Claire
Sample Call Centre Advanced report
Sample Call Centre Advanced report to get a feel for the type of analysis you can receive from a candidate taking this test.
Report clearly shows the candidate’s accuracy percentage, speed characters per minute, as well as giving them a percentile score against others in your organisation and worldwide.
Require bespoke adjustments to these tests?
All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.
To find out more about our bespoke assessments, click here.