Call Centre Conversation Test
Why do you need a Call Centre Conversation Test?
If you’re hiring for a position requiring conversational skills for a call centre environment, then our call centre conversation skill tests are exactly what you need to ensure your job applicants have what it takes before you employ them. Our pre-employment assessments such as Call Centre Conversation and other tests within the module offer a full comprehensive range. It’s fast, efficient and will give you confidence to make a smarter hiring decision.
Or do you want to re-train your existing agents, operatives and other customer service staff? Provide them with the relevant language skills they need to improve their day-to-day work.
Overview of Test
The Call Centre Conversation assessment has been specifically designed to simulate a call centre environment using audio telephone conversations for the data that the candidate is required to input. This assessment measures the candidate’s ability to record audio data effectively, consistently and accurately in a telephony-based scenario like a help desk or contact centre.
Bespoke alignment to client specific data can be provided upon request. Candidates are measured on their speed and accuracy when transcribing the data to the provided form.
This test is recommended for those in a Call Centre workplace where audio record keeping from telephone conversations is a role requirement.
As well as our Call Centre Conversation test, there are several complementary tests that come under the Call Centre Tests module:
Find out more on Call Centre Conversation Test pricing,
benefits & a demo for your company
Call Centre Conversation FactFile
Sample Call Centre Conversation report
Sample Call Centre Conversation report to get a feel for the type of analysis you can receive from a candidate taking this test.
Report clearly shows the candidate’s accuracy percentage, speed, how many correct fields per minute, as well as giving them a percentile score against others in your organisation and worldwide.
Require bespoke adjustments to these tests?
All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.
To find out more about our bespoke assessments, click here.