Why you need a Call Centre Conversation Skills Test
If you’re hiring for a position requiring conversational skills for a call centre environment, then our call centre conversation skill tests are exactly what you need to ensure your job applicants have what it takes before you employ them. Our pre-employment assessments such as Call Centre Conversation and other tests within the module offer a full comprehensive range. It’s fast, efficient and will give you confidence to make a smarter hiring decision.
Or do you want to re-train your existing agents, operatives and other customer service staff? Provide them with the relevant language skills they need to improve their day-to-day work.
Overview of a Call Centre Conversation Test
The Call Centre Conversation assessment has been specifically designed to simulate a call centre environment using audio telephone conversations for the data that the candidate is required to input. This assessment measures the candidate’s ability to record audio data effectively, consistently and accurately in a telephony-based scenario like a help desk or contact centre.
This test is recommended for those in a Call Centre workplace where audio record keeping from telephone conversations is a role requirement.
As well as our Call Centre Conversation test, there are several complementary tests that come under the Call Centre Tests module: