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Why do you need Call Centre [basic] skill tests?

If you’re hiring for a position requiring skills for a call centre, help desk or other customer service environment, then our Call Centre basic skill test is exactly what you need to ensure your job applicants have what it takes before you employ  them. Our pre-employment assessments such as Call Centre Basic Test and other tests within the module offer a full comprehensive range. It’s fast, efficient and will give you confidence to make a smarter hiring decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day customer service abilities.

Overview of Test

The Call Centre Basic assessment has been specifically designed to simulate a call centre environment using audio instruction for the data that the candidate is required to input. This assessment measures the candidate’s ability to record audio data effectively, consistently and accurately. Data includes both numerical and alphabetical data and includes randomized questioning.

For more information please download our Call Centre Basic assessment fact file.

Customer Benefits?

Bespoke alignment to client specific data can be provided upon request. Candidates are measured on their speed and accuracy when transcribing the data to the provided form.

Recommended Applications

This test is recommended for those in a Call Centre environment and audio record keeping is a requirement in the job role.

Complementary Tests

As well as our Call Centre Basic Test, there are several complementary tests that come under the Call Centre Tests module:

 

Sample Data:

Account No: 01918171
Serial No: 2743299
Town: Bristol
First name: Claire
Surname: Sterling
Email: c.s@aol.com

Downloads:

Call Centre Basic FactFile

[Download]

Key skills measured:
  • Audio comprehension
  • Speed
  • Accuracy
  • Keyboard skills
Test Detail:
  • Data Entry from Audio
  • 5 Minutes to complete
  • Practice available
  • Randomised delivery
Complementary Tests:
sample report- Call Centre Basic test

Sample Call Centre Basic report


Sample Call Centre Basic report to get a feel for the type of analysis you can receive from a candidate taking this test.

Report clearly shows the candidate’s accuracy percentage, speed characters per minute, as well as giving them a percentile score against others in your organisation and worldwide.


Require bespoke adjustments to these tests?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

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