The in tray exercise replicates a typical working environment where candidates are required to identify and prioritise incoming tasks and suitably organise their workload. Candidates are required to multitask by prioritising correspondence, writing draft responses and justifying their decisions.
At the core level, this multi-tasking simulation represents a relatively simple scenario where the quantity of tasks, volume of text presented and complexity of language used is lower than that of the advanced in tray assessment.
At Professional level the difficulty of the task is raised by increasing the complexity of the scenario presented, the quantity of text presented and language used.
Candidate’s answers are subjective to an organisation’s requirement. Each question is marked manually by an administrator in context. Therefore, you have the ultimate control over what constitutes an appropriate response and score to the given scenario.