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Why you need a Retail Culture Test?

If you’re hiring for a store-based or retail customer service role then our Retail Culture Test is exactly what you need to ensure your job applicants have what it takes before you hire them. Recruiting for values and attitudes is proving to be increasingly important, so this culture and scenario based test not only set the scene of a retail role, but also focuses on the candidate’s decision making ability, so that you can feel confident in making a smart hiring decision.

An ideal test to incorporate into a new starter’s induction day to help ensure they understand and comply with company cultures. Or do you want to refresh your existing employees to ensure they continue to reflect them? Provide them with the a further understanding and insight into retail-based environments that they may come across on a day-to-day basis.

Download the Retail Culture Test FactFile for further information.

Overview of Test

Designed to test candidates on the culture and values & attitudes expected in the retail roles. They will be asked if they can comply with the company’s cultures.

Candidates are presented with a variety of questions in a ‘yes or no’ format.

Recommended Applications

For all those working in shops and providing customer service who require to understand the basic cultures of working within the retail industry.

Complementary Tests

As well as our Retail Culture Test, there are several complementary tests that come under the Retail module:


Find out more on Retail Culture Test pricing,
benefits &
 a demo for your company


Retail Culture Test FactFile


Key Skills Measured:
  • Business Understanding
  • Teamwork
  • Morals
Test Details:
  • 15 Minutes Allowed
  • 12 Mins Average Completion Time
  • 10 Questions Presented
  • 10 Questions In Pool
Complementary Tests:

Sample Question

Delivering excellent customer service is a must. We want our customers to have a great experience in store.

Are you willing to be polite, friendly and customer-orientated?

() Yes

() No


Retail Culture Test sample question
sample report- retail culture test

Sample Retail Culture Test report

Sample Retail Culture Test report to get a feel for the type of analysis you can receive from a candidate taking this test.

Report clearly shows the candidate’s percentage score, as well as giving them a percentile score against others in your organisation and worldwide.

Require bespoke adjustments to these tests?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

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What Clients Say About Us
Skillarena have given us a fresh perspective on our workforce and the motivation to build upon attracting the right people through an engaging employer brand.
Alison Tookey Employee Relations Advisor, Home Retail Group
Choosing Skillsarena was the best business decision we made, the system is slick and easy to use, our business processes are faster and I recommend the company when speaking to other about their recruitment problems.
Alan Blake Managing Director, Secom Plc
Skillsarena’s tests have been used throughout the organisation for all levels of recruitment up to the most senior and have been very well received. The response to the tests has been overwhelmingly positive. All of our recruitment managers are absolutely delighted.
Mark Gillmam Recruitment Business Partner, Southern Housing

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