Retail Customer Service Test

Understand a Candidates approach to Customer Requests

Why you need a Retail Customer Service Test

If you’re hiring for a retail position that requires excellent customer service, then the Retail Customer Service Test is exactly what you need to ensure your job applicants have what it takes before you hire them.  Recruiting for values is proving to be increasingly important, so this type of scenario-based test not only set the scene of a retail role, but also focus on the candidate’s decision making ability so you have the confidence to make a smarter hiring decision.

Or do you want to refresh your existing employees with customer service training? Develop them with the relevant customer care skills they need to improve the overall store experience.

Overview of a Retail Customer Service Test

This test is designed to assess an individual’s ability to prioritise the most appropriate responses to a customer’s requests in a customer-focused retail setting.

Candidates are presented with a series of scenarios and a list of possible responses to rank according to which they believe would be the most ineffective to the most effective for the given situation.

Recommended Applications

An ideal test for any person working in a retail environment, from managers down to store assistants that work with the public and so need to show examples of good customer service.

Complementary Tests

As well as our Retail Customer Service Test, there are several complementary tests that come under the Retail module:

Require Bespoke Adjustments to these Tests?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

Contact Us
To find out more about our Retail Customer Service Test, fill in the form below or call us on 0203 693 2201

What tests/products are you interested in?

Are you a robot?


Contact preferences:

Customer Testimonials
  • British Board of Film Classification
    "We are currently in the early stages of using the Team Communication Training product. It’s fascinating to see the results of the research. It will be a very useful tool for creating teams for specific products. Skillsarena provide fantastic customer service."
  • Southern Housing Group
    “Skillsarena’s tests have been used throughout the organisation for all levels of recruitment up to the most senior and have been very well received. The response to the tests has been overwhelmingly positive. All of our recruitment managers are absolutely delighted.”
  • Business Process Outsourcing
    “The bespoke test that Skillsarena created for us was a highly effective solution to a big problem. Our client was delighted with the outcome of the project.”
  • Home Retail Group
    “Our aim is to be the preferred local employer, by attracting the right people to work in our top performing call centre of which we are immensely proud. Skillsarena have given us a fresh perspective on our workforce and the motivation to build upon attracting the right people through an engaging employer brand.”
  • Family Mosaic
    “Choosing Skillsarena was the best business decision we made, the system is slick and easy to use, our business processes are faster and I recommend the company when speaking to others about their recruitment problems”.
  • Knight Frank
    “Some of the benefits of using a Skillsarena testing package include its simplicity, the ability to use it remotely and of course its competitive pricing. Knight Frank is extremely happy with the service. Skills testing is a useful tool when setting apart candidates during the recruitment process.”
  • Aster Group
    “Skillsarena was chosen because the assessments administered allowed us to track user actions in a simulated environment rather than simply offering multiple choice”
  • Edge Hill University
    “Character DNA has been highly effective at ensuring we appoint individuals into the organisation that can contribute to our positive and engaging culture”
  • SECOM Plc
    Moderator
    “Since engaging Skillsarena, the team and their assessments, we now have the evidence to ensure the candidates we interview have the skills we needed to perform the job.”

What tests/products are you interested in?

Are you a robot?


Contact preferences: