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Why you need a Retail Customer Service Test?

If you’re hiring for a retail position that requires excellent customer service, then the Retail Customer Service Test is exactly what you need to ensure your job applicants have what it takes before you hire them.  Recruiting for values is proving to be increasingly important, so this type of scenario-based test not only set the scene of a retail role, but also focus on the candidate’s decision making ability so you have the confidence to make a smarter hiring decision.

Or do you want to refresh your existing employees with customer service training? Develop them with the relevant customer care skills they need to improve the overall store experience.

Overview of Test

This test is designed to assess an individual’s ability to prioritise the most appropriate responses to a customer’s requests in a customer-focused retail setting.

Candidates are presented with a series of scenarios and a list of possible responses to rank according to which they believe would be the most ineffective to the most effective for the given situation.

Recommended Applications

An ideal test for any person working in a retail environment, from managers down to store assistants that work with the public and so need to show examples of good customer service.

Complementary Tests

As well as our Retail Customer Service Test, there are several complementary tests that come under the Retail module:


Find out more on Retail Customer Service Test pricing,
benefits &
 a demo for your company


Retail Customer Service Test FactFile


Key Skills Measured:
  • Prioritisation
  • Customer Service
  • Reasoning
  • Etiquette
Test Details:
  • Practice Test Available
  • Randomised Presentation
  • 15 Minutes Allowed
  • 13 Mins Average Completion Time
  • 10 Questions Presented
Complementary Tests:
sample report- retail customer service test

Sample Retail Customer Service Test report

Sample Retail Customer Service Test report to get a feel for the type of analysis you can receive from a candidate taking this test.

Report clearly shows the candidate’s percentage score, as well as giving them a percentile score against others in your organisation and worldwide.

Require bespoke adjustments to these tests?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

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What Clients Say About Us
Skillarena have given us a fresh perspective on our workforce and the motivation to build upon attracting the right people through an engaging employer brand.
Alison Tookey Employee Relations Advisor, Home Retail Group
Choosing Skillsarena was the best business decision we made, the system is slick and easy to use, our business processes are faster and I recommend the company when speaking to other about their recruitment problems.
Alan Blake Managing Director, Secom Plc
Skillsarena’s tests have been used throughout the organisation for all levels of recruitment up to the most senior and have been very well received. The response to the tests has been overwhelmingly positive. All of our recruitment managers are absolutely delighted.
Mark Gillmam Recruitment Business Partner, Southern Housing

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