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Why you need Retail In Tray Exercise?

Recruiting for values is proving to be increasingly important, our culture and scenario-based tests not only set the scene of a retail role, but also focus on the candidate’s decision making ability.

If you’re hiring for a position in a Retail-related role then our pre-employment assessments such as the Retail In tray Exercise and other tests within the module are exactly what you need to ensure your job applicants have what it takes before you recruit them. It’s fast, efficient and will give you confidence to make a smarter hiring decision.

Or do you want to re-train your existing employees? Provide them with the relevant clerical skills they need to improve their day-to-day work.

Overview of Test

The Retail In Tray Exercise simulates an everyday retail environment by testing an individual’s ability to recognise priority tasks and subsequently organise their workload and work flow. Candidates are required to multitask by prioritising the correspondence, write free text draft responses and provide reasoning for their prioritisations.

Candidates answers are subjective to an organisation’s requirement. Each question is marked by an administrator in context giving you ultimate control over what constitutes an appropriate response and score to the given scenario. Candidates are presented with seven questions to complete within 45 minutes. Skipped or missed questions will result in no points being awarded.

Sample Question:

You have recently been appointed as the Store Manager of a busy shop in the town centre. Please read the following document for further information:

Job Role Background Information

You have several tasks which need to be completed. The information is contained in the five documents below. You will need to prioritise the documents and give an appropriate response to each of the scenarios. The documents are presented in a variety of formats as you would expect to find in a retail environment.

Customer Complaint
Floor Plans / Delivery
Team Meeting
Staff Absence
Voicemail from Area Manager


Find out more on Retail In Tray Exercise pricing,
benefits &
 a demo for your company


Retail In Tray FactFile


Key Skills Measured:
  • Planning
  • Organisation
  • Communication Skills
  • Customer Service
  • Persuasive Writing
Test Details:
  • Practice Test Available
  • Randomised Presentation
  • 45 Minutes Allowed
  • 45 Mins Average Completion Time
  • 7 Questions Presented
Complementary Tests:
sample report- retail in-tray test

Sample Retail In Tray report

Sample Retail In Tray exercise report to get a feel for the type of analysis you can receive from a candidate taking this test.

Report clearly shows the candidate’s percentage score, as well as giving them a percentile score against others in your organisation and worldwide.

Require bespoke adjustments to these tests?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of organisation specific questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

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What Clients Say About Us
Skillarena have given us a fresh perspective on our workforce and the motivation to build upon attracting the right people through an engaging employer brand.
Alison Tookey Employee Relations Advisor, Home Retail Group
Choosing Skillsarena was the best business decision we made, the system is slick and easy to use, our business processes are faster and I recommend the company when speaking to other about their recruitment problems.
Alan Blake Managing Director, Secom Plc
Skillsarena’s tests have been used throughout the organisation for all levels of recruitment up to the most senior and have been very well received. The response to the tests has been overwhelmingly positive. All of our recruitment managers are absolutely delighted.
Mark Gillmam Recruitment Business Partner, Southern Housing

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