Not surprisingly, Call Centre attrition or staff turnover rates are extremely high compared to other industries. According to EvaluAgent, in 2016 the average employee turnover rates have risen to 24-26% vs. 15% across over industries in the UK. The 2015/2016 edition of Contact Babel’s operational benchmarking report, state that outbound contact centres’ mean absence rates are almost 50% higher than …Read More
We are very excited to announce that we are adding new assessments to our suite of online skills tests! One brand new assessment is Call Centre Audio that falls under our Call Centre Module; the other assessments are upgrades to existing, focussing on data entry, audio typing and speed typing and fall under our popular Clerical suite- enhancing the module further.
With the University academic year coming to a close in June, it’s that time of year again when Graduates are on the hunt for that first job! And Graduates have never had it better as 2017 is expected to be the fifth consecutive year that graduate vacancies have grown. So is your company ready to recruit the best Graduate applicants out there?
Today is National Smoke and Mirrors day. Smoke and Mirrors is a popular idiom for deceptive behaviour, or an action with an insubstantial explanation or description. Although the source of the name is from magicians due to their many illusions, the candidates you are hiring could be hiding behind smoke and mirror descriptions on their CVs, based on the fact they can write anything and may not be questioned on it, even if what they’re claiming isn’t necessarily the truth. But how can you tell if they are actually able to do all the things they say they can?
Over the weekend, one of the most highly anticipated boxing matches took place between former heavyweight champion David Haye and WBC cruiserweight champion Tony Bellew, which saw Haye defeated and left people questioning what his next career move will be.
We are so excited to launch our brand new feedback and performance tool for improving staff appraisals and encouraging individual development; Performance 360. This launch is the latest in a series of new products we’re bringing to the market during 2017.
Lloyds of London have announced an alcohol ban for employees during working 9-5 hours. Boozy lunches have long been the norm in the City for many businesses when deals are made with customers. For some employees, this may come as a bit of a shock, especially if they are used to the occasional daytime tipple. Lloyds have defended their reasoning saying it’s time to bring the company and employee expectations into line with ‘industry norms’. Not every business and industry has the same lenient outlook to daytime drinking during the week and expect professional behaviour at all times, even on visits out of the office.
Psychometric Test – Character DNA
We are so happy to announce the launch of our new Psychometric profiling product; Character DNA. The launch comes at an exciting time for us at Skillsarena, and is one of an assortment of new talent management products available in our online range. You may be wondering what exactly Character DNA is and where it could be beneficial for you to use. We have answered the important questions below in an easy-to-digest way!
England’s emergency ambulance service is said to be at ‘breaking point’ following recently released figures showing that of all the UK’s ambulance services, only Wales is successfully reaching emergencies within the target of eight minutes.
Reports and figures expose the fundamental root of the issue as a huge rise in demand from the public, adding mounting pressure on to the already …Read More