Situational Judgement Test

What is a Situational Judgement Test?

What is a Situational Judgement Test?
Often abbreviated to “SJTs”, a Situational Judgement Test is a type of psychological test measuring an individual’s behaviour and attitudes to work-related scenarios and assess how they approach situations encountered in the workplace.
These scenarios are reflective of a real-life aspect of a job, and require the individual to judge which is the most effective course …Read More

Graduates can't cope with office life

Graduates can’t cope with office life

A third of companies are concerned about young people’s attitude to work, states the Daily Mail.
Graduates can’t cope with office life after leaving the world of schooling. The 2017 UK University Graduate Employment Study by Accenture Strategy, found that almost three-quarters (71 per cent) of recent graduates believe they are underemployed, raising concerns that their expectations are out of touch …Read More

Psychometric Test

What is a Psychometric Test?

A Psychometric Test is a way of measuring an individual’s personality profile, mental capabilities and behavioural style.
Initially psychometric tests were designed for educational and psychological situations only. However, psychometric assessments are today also used by employers to choose the best candidates for a job, by determining their suitability for the role based on the required personality characteristics. These assessments can …Read More

360 Degree Feedback

What is 360 Degree Feedback?

What is 360 Degree Feedback?
360 Degree Feedback is a method of performance appraisal allowing employees to receive feedback from a variety of people who work not only in their own team, but also in the working environment around them.
This could include:

Managers and other superiors
Direct reports and other subordinates
Colleagues and peers
Customers and suppliers, if applicable

The aim of …Read More

Microsoft Office Training

4 Reasons to Consider Online Microsoft Office Training for Your Staff

There are many ways in which your company will benefit from providing employees with Microsoft Office training. These tests can be used throughout the full employee life cycle – starting with recruiting or providing new recruits with the right skills; fill in gaps in existing employee’s knowledge; or even help prepare more established employees for promotion by providing them with …Read More

reduce Call Centre attrition

Concerned about Call Centre Staff Turnover & Attrition?

Not surprisingly, Call Centre attrition or staff turnover rates are extremely high compared to other industries. According to EvaluAgent, in 2016 the average employee turnover rates have risen to 24-26% vs. 15% across over industries in the UK. The 2015/2016 edition of Contact Babel’s operational benchmarking report, state that outbound contact centres’ mean absence rates are almost 50% higher than …Read More