Frequently Asked Quetions

Candidate frequently asked questions:

My x computer has crashed halfway through the test, what should I do?

The test system is designed to fail safe in the event of a computer crash. If this happens, please close all open browser windows and proceed to log into the test system again. Your test should restart from where it left off.

I have loaded the test but I have received a page with a frosted blue colour and a black question box in the middle of the screen. What should I do?

This is part of the normal test loading process. Please click the green tick icon once you have read the first question to agree and start the test.

I am using internet explorer and have received an access denied error, a loading files error or a permanent 'Made with Macromedia' message. What do I do?

First, if you are on Windows Vista or Windows 7, please go to your browser and turn off protected mode. To do this, go to Tools > Internet Options, then click on the security tab. Near the bottom of the page there is an option labelled “Enable protected mode.” Untick this box. When you get the security warning message, click on OK.

After completing the above process, and also for Windows XP, please go to Tools > Internet Options and then security. Click on trusted sites, then on the sites button. Untick the box where it says “Require server verification (https:) for all sites in this zone.” In the box where it says “Add this website to the zone:” type “http://www.skillsarena.com” and click Add, then add: “http://skillstesting.skillsarena.com” and also add: “*.skillsarena.com” and “*.skillsarenacorporate.com” check that under Websites: “www.skillsarena.com” is listed then click close.

I cannot see a next question button?

This is usually caused by the screen resolution on your computer being too low for the buttons at the bottom of the test window to be visible. Please change your screen resolution to a higher setting to be able to see these buttons.

Adobe flash player - Script not responding?

You will need to install Flash Player onto your computer or laptop. After re-starting your computer or laptop, this problem should be fixed.

It is showing that a test is 'locked'?

A test becomes locked if it has been attempted more than once. Please contact the help desk to unlock by phoning 0203 693 2205 or emailing support@skillsarena.com

I have clicked 'Finish' or 'End test' by mistake?

Unfortunately by doing this, you have completed the test and you are not able to re-take or pick up where you left off. In this instance, you will need to contact the person who assigned you the test to see what options are available to you.

I have multiple tests to take, so I have to complete them all in one sitting?

No, you can log back in as many times as you like so you can take the tests at times that suit you.

How many attempts do I have to take a test?

You will only have one attempt to take a test. A practice test question is available for you to get a feel for the test style and also to see if you have any technical issues in viewing the test.

Call 0203 693 2205 or email support@skillsarena.com if you notice any technical issues before attempting to start the main test.

How long do the tests take to complete?

Each test varies in terms of how long it will take to complete. For each test, the time frame allowed in order to take the test will be confirmed in the instructions before you start

As a candidate, can I purchase a test for practice?

No unfortunately, we only offer tests & assessments at a business level.

Do you have any interviews tips?

Yes we do! Read our guide which will help you ace that interview.

I've never been asked to take a test before. Help!

Skill testing, two words that strike fear into the hearts of many a job applicant.

Here is everything you need to know about the tests you have been asked to complete.

What skills are employers looking for?

Have a look at these two articles we have produced:

Top Skills Employers are Looking For

Six Skills you will need in 2019