Frequently Asked Quetions
Employer frequently asked questions:
I have logged into the system and run the system check. It says I do not have Authorware installed. How do i install this on my system?
The test system is designed to fail safe in the event of a computer crash. If this happens, please close all open browser windows and proceed to log into the test system again. Your test should restart from where it left off.
What kind of assessments are available?
This is part of the normal test loading process. Please click the green tick icon once you have read the first question to agree and start the test.
How can assessments help me reduce company turnover?
First, if you are on Windows Vista or Windows 7, please go to your browser and turn off protected mode. To do this, go to Tools > Internet Options, then click on the security tab. Near the bottom of the page there is an option labelled “Enable protected mode.” Untick this box. When you get the security warning message, click on OK.
After completing the above process, and also for Windows XP, please go to Tools > Internet Options and then security. Click on trusted sites, then on the sites button. Untick the box where it says “Require server verification (https:) for all sites in this zone.” In the box where it says “Add this website to the zone:” type “http://www.skillsarena.com” and click Add, then add: “http://skillstesting.skillsarena.com” and also add: “*.skillsarena.com” and “*.skillsarenacorporate.com” check that under Websites: “www.skillsarena.com” is listed then click close.
Can I see a test before I purchase it?
This is usually caused by the screen resolution on your computer being too low for the buttons at the bottom of the test window to be visible. Please change your screen resolution to a higher setting to be able to see these buttons.
How long will it take to set up my account?
You will need to install Flash Player onto your computer or laptop. After re-starting your computer or laptop, this problem should be fixed.
I don't know what tests my candidates will need to take for the job role, can you help?
A test becomes locked if it has been attempted more than once. Please contact the help desk to unlock by phoning 0203 693 2205 or emailing firstname.lastname@example.org
Who can or will be administering the tests?
Unfortunately by doing this, you have completed the test and you are not able to re-take or pick up where you left off. In this instance, you will need to contact the person who assigned you the test to see what options are available to you.
Can I administer these tests off-site?
No, you can log back in as many times as you like so you can take the tests at times that suit you.
Will I get training on how to use the platform?
You will only have one attempt to take a test. A practice test question is available for you to get a feel for the test style and also to see if you have any technical issues in viewing the test.
Call 0203 693 2205 or email email@example.com if you notice any technical issues before attempting to start the main test.
What does the candidate need to take the test?
Each test varies in terms of how long it will take to complete. For each test, the time frame allowed in order to take the test will be confirmed in the instructions before you start
What if my candidates have any questions regarding the tests?
No unfortunately, we only offer tests & assessments at a business level.
Do I have to mark the tests myself?
Yes we do! Read our guide which will help you ace that interview.
Do I need training to interpret the test results?
Skill testing, two words that strike fear into the hearts of many a job applicant.
Here is everything you need to know about the tests you have been asked to complete.