Why do you need Call Centre Skill Tests
Our Call Centre Skill Tests could be ideal if you’re hiring for a position requiring customer service skills in a contact centre environment.
Test and evidence that your job applicants have what it takes before you employ them. Our pre-employment assessments such as Call Centre Skill Tests and other tests within the module offer a full comprehensive range.
It’s fast, efficient and will give you confidence to make a smarter hiring decision.
Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
Overview of Call Centre Skill Tests
The Call Centre assessment has been specifically designed to simulate a call centre environment using audio instruction for the data that the candidate is required to input. This assessment measures the candidate’s ability to record audio data effectively, consistently and accurately. Data includes both numerical and alphabetical data and includes randomised questioning.
This test is recommended for those in a Call Centre environment and audio record keeping is a requirement in the job role.
As well as our Call Centre Skill Tests, there are several complementary tests that come under the Call Centre Tests module: