Why do you need a Call Centre Customer Service Skill Test
If you’re hiring for a position requiring skills specifically for a call centre environment, then our Call Centre customer service skill tests are exactly what you need to ensure your job applicants have what it takes before you employ them. Our pre-employment assessments such as Customer Service (scenario-based) and other tests within the module offer a full comprehensive range.
It’s fast, efficient and will give you confidence to make a smarter recruitment decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
Overview of a Call Centre Customer Service Skill Test
Designed to assess an individual’s ability to prioritise the most appropriate response to a customer’s requests in a customer-focused call centre or help desk setting. Candidates are presented with a series of scenarios and a list of possible responses to rank according to which response they believe would be most ineffective to the most effective for the given situation.
This test is recommended for those in a Call Centre or Customer Service environment and where clear communication is an asset.
As well as our Call Centre Customer Service Skill Test, there are several complementary tests that come under the Call Centre Tests module: