Call Centre Customer Service Skill Test

call centre customer service test

Why do you need a Call Centre Customer Service Skill Test

If you’re hiring for a position requiring skills specifically for a call centre environment, then our Call Centre customer service skill tests are exactly what you need to ensure your job applicants have what it takes before you employ them. Our pre-employment assessments such as Customer Service (scenario-based) and other tests within the module offer a full comprehensive range.

It’s fast, efficient and will give you confidence to make a smarter recruitment decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.

Overview of a Call Centre Customer Service Skill Test

Designed to assess an individual’s ability to prioritise the most appropriate response to a customer’s requests in a customer-focused call centre or help desk setting. Candidates are presented with a series of scenarios and a list of possible responses to rank according to which response they believe would be most ineffective to the most effective for the given situation.

Recommended Applications

This test is recommended for those in a Call Centre or Customer Service environment and where clear communication is an asset.

Complementary Tests

As well as our Call Centre Customer Service Skill Test, there are several complementary tests that come under the Call Centre Tests module:

Require Bespoke Adjustments to this Test?

All assessments can be adjusted to meet your specific needs. Bespoke activities often include the addition of business-specific customer service questions relating to specific software, company policies and procedures as well as the removal of questions if required.

To find out more about our bespoke assessments, click here.

Contact Us
To find out more about our Call Centre Customer Service Skill Test, fill in the form below or call us on 0203 693 2201

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Customer Testimonials
  • “Great for team building”
  • “It has made me a lot more aware of how to get the best out of people”
  • “I believe it will help the team work better together and more effectively”
  • “It was Interesting to discover how people can be so different from each other and how things can affect people so differently”
  • “It helped to bring out our differences and similarities and will improve our understanding of each other.”
  • “I wasn’t sure what to expect but I wasn’t disappointed. It was very interesting”
  • “It met my expectations and more! I was very dubious about the workshop, but I was very pleasantly surprised. The trainer was a superstar. I think it was an eye opener for us all”
  • “I found the workshop very interesting”
  • British Board of Film Classification
    "We are currently in the early stages of using the Team Communication Training product. It’s fascinating to see the results of the research. It will be a very useful tool for creating teams for specific products. Skillsarena provide fantastic customer service."
  • Southern Housing Group
    “Skillsarena’s tests have been used throughout the organisation for all levels of recruitment up to the most senior and have been very well received. The response to the tests has been overwhelmingly positive. All of our recruitment managers are absolutely delighted.”
  • Business Process Outsourcing
    “The bespoke test that Skillsarena created for us was a highly effective solution to a big problem. Our client was delighted with the outcome of the project.”
  • Home Retail Group
    “Our aim is to be the preferred local employer, by attracting the right people to work in our top performing call centre of which we are immensely proud. Skillsarena have given us a fresh perspective on our workforce and the motivation to build upon attracting the right people through an engaging employer brand.”
  • Family Mosaic
    “Choosing Skillsarena was the best business decision we made, the system is slick and easy to use, our business processes are faster and I recommend the company when speaking to others about their recruitment problems”.
  • Knight Frank
    “Some of the benefits of using a Skillsarena testing package include its simplicity, the ability to use it remotely and of course its competitive pricing. Knight Frank is extremely happy with the service. Skills testing is a useful tool when setting apart candidates during the recruitment process.”
  • Aster Group
    “Skillsarena was chosen because the assessments administered allowed us to track user actions in a simulated environment rather than simply offering multiple choice”
  • Edge Hill University
    “Character DNA has been highly effective at ensuring we appoint individuals into the organisation that can contribute to our positive and engaging culture”
  • SECOM Plc
    Moderator
    “Since engaging Skillsarena, the team and their assessments, we now have the evidence to ensure the candidates we interview have the skills we needed to perform the job.”

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