Why you need a Retail Customer Service Test
If you’re hiring for a retail position that requires excellent customer service, then the Retail Customer Service Test is exactly what you need to ensure your job applicants have what it takes before you hire them. Recruiting for values is proving to be increasingly important, so this type of scenario-based test not only set the scene of a retail role, but also focus on the candidate’s decision making ability so you have the confidence to make a smarter hiring decision.
Or do you want to refresh your existing employees with customer service training? Develop them with the relevant customer care skills they need to improve the overall store experience.
Overview of a Retail Customer Service Test
This test is designed to assess an individual’s ability to prioritise the most appropriate responses to a customer’s requests in a customer-focused retail setting.
Candidates are presented with a series of scenarios and a list of possible responses to rank according to which they believe would be the most ineffective to the most effective for the given situation.
An ideal test for any person working in a retail environment, from managers down to store assistants that work with the public and so need to show examples of good customer service.
As well as our Retail Customer Service Test, there are several complementary tests that come under the Retail module: