Call Centre Basic Skill Test

call centre basic skill test
what is a call centre basic skill test
What is a Call Centre Basic Skill Test?
The Call Centre Basic Skill Test is designed to test an individual’s ability to quickly and accurately input data from an audio recording into a digital form.

Candidates are measured on their speed and accuracy when transcribing the data to the provided form.

Test takers are presented with as many forms to complete as possible within the 5 minute test time. The candidate’s responses are automatically marked. An error when typing will result in no point being awarded for the whole section containing the error.

why should i use a call centre basic test
Why should I use a Call Centre Basic Skill Test?

If you’re hiring for a position requiring skills for a call centre, help desk or other customer service environment, then  this test is for you! The test is fast, efficient and will give you confidence to make a smarter hiring decision.

If you’re looking to test an individual more thoroughly, try our advanced test.

Or do you want to re-train your existing employees? Use this test to develop them with the relevant call centre skills they need to improve their day-to-day work.

To see the test in action, you can arrange a free demo. Did you know we offer a large selection of other Skill Tests? For further information view  our complete library of skill tests.

example skill test question
Example Test Question
Listen to the audio clip and fill in the form:

Account Number
Serial Number
First Name
Email Address

For further information on each of the levels of the test and the types of questions asked, view our Call Centre Basic Fact-file.

To get an understanding of how the results are presented once a candidate takes a test, you can also view the Call Centre Basic sample report.

With a Call Centre Basic Skill Test you will
Complimentary tests to Call Centre Basic
why choose skillsarena
Why choose Skillsarena?
We have been providing online assessments for recruitment purposes since 2001. We like to think we know a thing of two about pre employment testing!

Customer service is key to everything that we offer. We are a supportive, flexible and highly responsive team. Whether you are a small, local business or a global corporation, you will benefit from a consistent, single point of contact.

Not sure which test to use? We’d be delighted to offer you a consultancy service to help solve your recruitment challenges.

By becoming a customer, you will have access to our comprehensive library of over 100 skill tests which are ready and waiting to be used.

Here you will find more information about Skillsarena. You can also access our complete list of products and services.

Contact Us
For further information on our Call Centre Basic Skill Test, please complete the form below or call +44 (0)203 693 2201

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