Call Centre Basic Skill Test
What is a Call Centre Basic Skill Test?
Candidates are measured on their speed and accuracy when transcribing the data to the provided form.
Test takers are presented with as many forms to complete as possible within the 5 minute test time. The candidate’s responses are automatically marked. An error when typing will result in no point being awarded for the whole section containing the error.
Why should I use a Call Centre Basic Skill Test?
If you’re hiring for a position requiring skills for a call centre, help desk or other customer service environment, then this test is for you! The test is fast, efficient and will give you confidence to make a smarter hiring decision.
If you’re looking to test an individual more thoroughly, try our advanced test.
Or do you want to re-train your existing employees? Use this test to develop them with the relevant call centre skills they need to improve their day-to-day work.
Example Test Question
For further information on each of the levels of the test and the types of questions asked, view our Call Centre Basic Fact-file.
To get an understanding of how the results are presented once a candidate takes a test, you can also view the Call Centre Basic sample report.
With a Call Centre Basic Skill Test you will
test a candidates typing speed
test a candidates typing accuracy
test a candidates transcribing competency
Why choose Skillsarena?
Customer service is key to everything that we offer. We are a supportive, flexible and highly responsive team. Whether you are a small, local business or a global corporation, you will benefit from a consistent, single point of contact.
Not sure which test to use? We’d be delighted to offer you a consultancy service to help solve your recruitment challenges.
By becoming a customer, you will have access to our comprehensive library of over 100 skill tests which are ready and waiting to be used.