Retail Customer Service Skill Test

retail customer service skill test
What is a Retail Customer Service Skill Test
What is a Retail Customer Service Skill Test?
The Retail Customer Service Skill Test is designed to assess an individual’s ability to priorities the most appropriate response to a customer’s requests in a customer focused Retail setting.

Candidates are presented with a series of scenarios and a list of possible responses to rank according to which they believe would be the most ineffective to the most effective for the given situation.

Candidates are presented with 10 questions to complete in 15 minutes. Responses are automatically marked and a point awarded for each correctly ranked response to a maximum sum of four for each question. Skipped questions or those that are not taken will result in no point being awarded.

Why should I use a Retail Customer Service Skill Test
Why should I use a Retail Customer Service Skill Test?

If you’re hiring for a position where your new employee(s) will be customer facing and will be required to handle customer queries, this test is for you!

Our Retail Customer Service Skill Test is exactly what you need to ensure your job applicants have what it takes before you employ them. The test is fast, efficient and will give you confidence to make a smarter hiring decision.

Or do you want to re-train your existing employees? Use the Retail Customer Service Skill Test to develop them with the relevant skills they need to improve their day-to-day work.

To see the test in action, you can arrange a free demo at a time that suits you. Did you know we offer a large selection of other Skill Tests? For further information view  our complete library of skill tests.

example skill test question
Example Test Question
A colleague is new to the store and is finding it difficult to remember how the till works when processing an exchange. You have shown them on two occasions, but the colleague is still asking each time a customer requires this action.

What action do you take?

For further information on each of the levels of the test and the types of questions asked, view our Retail Customer Service Fact-file.

To get an understanding of how the results are presented once a candidate takes a test, you can also view the Retail Customer Service sample report.

With a Retail Customer Service Skill Test you will
Complimentary tests to Retail Customer Service
why choose skillsarena
Why choose Skillsarena?
We have been providing online assessments for recruitment purposes since 2001. We like to think we know a thing of two about pre employment testing!

Customer service is key to everything that we offer. We are a supportive, flexible and highly responsive team. Whether you are a small, local business or a global corporation, you will benefit from a consistent, single point of contact.

Not sure which test to use? We’d be delighted to offer you a consultancy service to help solve your recruitment challenges.

By becoming a customer, you will have access to our comprehensive library of over 100 skill tests which are ready and waiting to be used.

Here you will find more information about Skillsarena. You can also access our complete list of products and services.

Contact Us
For further information on our Retail Customer Service Skill Test, please complete the form below or call +44 (0)203 693 2201

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