Online Chat

Everything you need to know.

Designed as a live role play test, the Online Chat assessment will gauge an individual’s ability to respond in a live, managing multiple chats at one time. The test facilitates an interactive role play, during which a member of your team acts as the customer and engages in a live chat with the candidate. Single or multi task chats can be run simultaneously to really test the candidates capacity and will enable you to measure their language, speed and responses in the real world. The chat is instant, and can either be done remotely or within the same building.

Skillsarena’s live chat test simulates a live online chat environment.

Facilitating an interactive “role play”, a member of your team acts as “the customer” and engages in a live chat with the candidate.

Single or multitask chats can be run simultaneously to really test the candidates ability and will enable you to measure their language, speed and responses in the real world.

The chat is instant, and can either be done remotely or within the same building.

Skills Measured

  • Transcribing Competency
  • Speed
  • Language

Online Chat

Course Features

  • LIVE two way chat
  • Customer controlled time
  • 5 minutes average completion time
  • Customer driven questions
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