Contact Centre
Everything you need to know.
A suite of assessments tailored to roles in the contact centre of your property management business. Includes culture, values and attitudes and customer complaints email tests.
- Culture
Designed to test candidates on the culture and values & attitudes expected in the role. Candidates are presented with a variety of questions in a ‘yes or no’ format. They will be asked if they can comply with the company’s cultures.
- Values and Attitude
Designed to test an individual’s ability to prioritise scenarios. Candidates are presented with a scenario and a number of possible options. Their task is to rank each option presented for its effectiveness from most inappropriate to most appropriate.
- Situational Judgement
Designed to test an individual’s ability to draft an email response to a customer’s complaint. The candidate will have to free hand structure and write an appropriate response.
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