Contact Centre

Everything you need to know.

A suite of assessments tailored to roles in the contact centre of your property management business. Includes culture, values and attitudes and customer complaints email tests.

Culture

Designed to test candidates on the culture and values & attitudes expected in the role. Candidates are presented with a variety of questions in a ‘yes or no’ format. They will be asked if they can comply with the company’s cultures.

Values and Attitude

Designed to test an individual’s ability to prioritise scenarios. Candidates are presented with a scenario and a number of possible options. Their task is to rank each option presented for its effectiveness from most inappropriate to most appropriate.

Situational Judgement

Designed to test an individual’s ability to draft an email response to a customer’s complaint. The candidate will have to free hand structure and write an appropriate response.

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