Call centre assessment tests
Our assessments help employers identify top-performing candidates who possess the skills needed to excel in a fast-paced call centre environment.
A call centre test can serve as an effective tool during the hiring process, enabling employers to measures the candidate’s ability to maintain a good level of speed and accuracy when inputting data via audio. The test can be used for candidates with or without previous call centre experience, making it ideal for both entry-level and experienced candidates. Assessing essential call centre skills enables employers to make informed hiring decisions and build a strong team of customer service professionals.
Our call centre assessment test can be used to recruit call centre agents, customer service representatives and support staff across various industries, ensuring that your team is equipped to provide a high level of service and support to your customers.
- Call Centre Agent
- Call Centre Advisor
- Telephone Advisor
- Receptionist
- Call Centre Team Leader