Call centre skills tests
The assessments serve as effective tools in the pre-employment hiring process to ensure you find candidates with transcribing competency, speed, accuracy, reasoning powers, customer service and the ability to listen.
The test can be used for candidates with or without previous call centre experience, and will test their capacity to listen to a telephone conversation and take note of any relevant information, alongside related skills and knowledge, from etiquette to transcription.
- Call Centre Agent
- Call Centre Advisor
- Telephone Advisor
- Receptionist
- Call Centre Team Leader