Call Centre skills tests

Designed to test an individual’s ability in a range of skills which are essential to a call centre agent, and in other positions.

Call centre skills tests

The assessments serve as effective tools in the pre-employment hiring process to ensure you find candidates with transcribing competency, speed, accuracy, reasoning powers, customer service and the ability to listen.

The test can be used for candidates with or without previous call centre experience, and will test their capacity to listen to a telephone conversation and take note of any relevant information, alongside related skills and knowledge, from etiquette to transcription.

  • Call Centre Agent
  • Call Centre Advisor
  • Telephone Advisor
  • Receptionist
  • Call Centre Team Leader

Skills Tests

Our Call Centre Tests simulate are designed to be realistic, testing an individual’s ability in a range of different areas; the Call Centre Situational Judgement measures a candidate's customer service and reasoning skills, while others are focused on speed and accuracy of transcription.

Online Chat

15 Mins

Designed as a live role play test, the Online Chat assessment will gauge an individual’s ability to respond in a live, managing multiple chats at one time.

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Town Names

15 Mins

The Town Names test is designed to determine an individual’s capacity to quickly and efficiently input information from a recording into a digital address book focusing on a range of town names.

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Phonetic Alphabet

15 Mins

Use our phonetic alphabet skills assessment to test your candidate's knowledge of the NATO phonetic alphabet and optimise your hiring decisions.

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Situational Judgement

15 Mins

Situational judgment skills are crucial for call centre roles. Find out how our call centre situational judgment test can help with recruitment and training.

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Call Centre Conversation

15 Mins

Designed to evaluate a candidate's communication and comprehension skills, the call centre conversation test can inform your hiring decisions.

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Call Centre Advanced

15 Mins

Our Call Centre Advanced Tests are designed to evaluates senior staff's knowledge in customer service environment, testing a variety of important skills.

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Call Centre Basics

15 Mins

Find out how our call centre skills test can help you streamline your talent pool, boost productivity and enhance customer service in your call centre.

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  • Hundreds of pre-built tests available
  • Excellent UK customer service team
  • Seamless software integrations
  • Full Microsoft application simulations
  • Industry specific skills testing
  • New! video interviews
Call Centre

What are call centre skills tests?

The skills which the call centre assessments are designed to test are various, and therefore fall into different categories. This is useful, as it means that your organisation can use the tests which identify the skillset which is most specifically matched to your needs. Though the skills tests combined are suited to the role of a call centre agent, many other positions could benefit from the tests.

Candidates are presented with questions which are designed to simulate real, workplace environments, and asked to complete them in a limited amount of time. Practice tests are available for candidates looking for more preparation before the assessment.

Why should I use call centre tests?

For employers hiring for a position where capacities such as listening, transcribing, customer service, and good communication are required.

Gain insights to a candidate's key skills

By using our skills tests, you can guarantee that your company will improve hiring, selecting only the candidates with the most practice and best suited skills. If you’re an employer hiring for a position where capacities such as listening, transcribing, customer service, and good communication are required, these tests are for you. To see the tests in action, you can arrange a free demo at a time that suits you.

Call Centre Tests offer employers the most complete access to information about their prospective employees' range of abilities and talents, and are an excellent way to improve the hiring process, for call centre agents and beyond. Did you know we offer a large selection of other Skill Tests? For further information view our full library of tests.

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