Call Centre
Assessments Available
Call Centre Basic
Designed to test an individual’s ability to quickly and accurately input data from an audio recording into a digital form.
Call Centre Advanced
Similar to the basic test, this assessment features a wider range of spoken accents,, forms to fill and a longer test time.
Call Centre Conversation
Designed to test an individual’s ability to listen to a telephone conversation and take note of relevant information.
Call Centre –
Situational Judgement
Designed to test an individual’s ability to prioritise the most appropriate response to a customer’s request in a Call Centre setting.
Phonetic Alphabet
Designed to test an individual’s ability to quickly and accurately use the NATO phonetic alphabet within a Call Centre environment.
Town Names
Designed to test an individual’s ability to quickly and accurately input town names from an audio recording into a digital address book.
Online Chat…coming soon!
Designed as a live role play test, assess an individual’s ability to respond in a LIVE CHAT environment, managing multiple chats.
What are Call Centre Skill Tests?
Designed specifically for individuals who will be working in a call centre environment.
These pre-built assessments enable you to identify and evidence a candidate skills which are required to work in a Call Centre or help desk environment.
A number of assessments in the Call Centre module simulate the operatives’ environment by playing audio data. Other tests check agents’ specific knowledge or assess their ability to accurately record data. All our Call Centre Skill Tests can be tailored to individual organisations if required.
The testing process is fast, efficient and will give you confidence to make smarter hiring decisions.
Why should I use Call Centre Skill Tests?
Are you 100% certain that your applicants have customer service skills? Call Centres typically recruit often and in high volumes.
If you’re hiring for a position requiring skills specifically for a Call Centre environment then our Call Centre Skill Tests are for you. You can choose between the Phonetic Alphabet Skill Test, Conversation Skill Test, Customer Service Skill Test, Online Chat Skill Test or the Town Names Skill Test. Or you can use all the skill tests within this module.
To see the tests in action, you can arrange a free demo at a time that suits you. Did you know we offer a large selection of other Skill Tests? For further information view our complete library of skill tests.