The Call Centre Advanced test, along with our other skills tests and assessments, is a great way for employers to streamline their recruitment process. A job vacancy can sometimes receive hundreds of applicants, but a large portion of them might not even have the skills necessary for the role. Using this assessment as part of your pre-employment screening means you filter out those who do not exhibit practical skills, which will result in a stronger candidate pool and more accurate hires.
Our online skills tests feature practice tests which candidates can take as many times as they wish while learning more skills along the way. With our skills tests and assessments, employers can create more efficient training courses as they don't require hiring out external call centre training sites or coaching staff, making learning on the job as simple as turning on a laptop.
Customer service employees are the bridge between a company and their audience, which is why it's essential that call centre agents have the right levels of empathy, communication, and transcription skills. Our assessment will help make sure you're hiring the most capable applicants and constantly monitoring and strengthening your existing team's abilities. With this, employers can rest assured that their brand's customer experience is in good hands.