Call Centre Advanced
Everything you need to know
Designed to test an individual’s ability to quickly and accurately input data from an audio recording into a digital form. Candidates are measured on their speed and accuracy when transcribing the data to the provided form. The advanced test features a wider range of spoken accents, forms to fill and a longer test time.
Candidates are presented with as many forms to complete as possible within the 15 minute test time. The candidate’s responses are automatically marked. An error when typing will result in no point being awarded for the whole section containing the error.