Call Centre Basic Skill Test
Everything you need to know
If you run a call centre, you'll be familiar with the challenges you face. From extraordinary volumes of candidate applications to high staff turnover and training requirements - all whilst trying to provide excellent communication and customer service through a telephone - working in a call centre is not an easy task.
One of the most fundamental skills that an individual working in a call centre must possess is the ability to quickly and accurately transcribe audio information. This goes a long way in providing excellent customer service, dealing with customer requests effectively and ensuring that the whole interaction goes smoothly, from greeting to farewell.
With our call centre basic skills test, you have the opportunity to assess the transcription and communication skills of your candidate pool and identify the best individuals for your team. Continue reading to see how you can easily apply our skills assessment to maximise your call centre team's potential.