+44 (0)203 693 2201 info@skillsarena.com

Call Centre Basic

Everything you need to know

Designed to test an individual’s ability to quickly and accurately input data from an audio recording into a digital form. Candidates are measured on their speed and accuracy when transcribing the data to the provided form.

Candidates are presented with as many forms to complete as possible within the 5 minute test time. The candidate’s responses are automatically marked. An error when typing will result in no point being awarded for the whole section containing the error.

Practice Test Available

5 Minutes Allowed

5 mins average completion time

60 questions in pool

Skills Measured:

Transcribing Competency

Speed

Accuracy

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