By implementing our Call Centre Conversation test, hiring managers will be able to streamline the recruitment process and make more accurate hiring decisions. Using this skills test as part of the job application process lets recruiters see the applicants' skills in action, rather than just relying on CV's and cover letters. By removing other external elements that could appeal to any biases, you'll be minimising the effect unconscious bias has on your recruitment while also making more accurate hires thanks to the job candidates' objective test results.
This test can also be used as a way to train your company's existing workforce. Our Call Centre Conversation Test features practice assessments which candidates can take as many times as they like before they take the final test. During these repeated practice sessions, they will be able to obtain new skills in a practical setting. Employers will also benefit from this as using skills assessments as a training aid reduces the overall cost of employee training. Our tests do not require candidates to travel to external assessment centres or for employers to hire additional trainers, thereby creating a more efficient development programme.
Having low-skilled customer service staff can seriously harm a company's reputation. It's crucial that employers make the right hires for customer facing jobs in order to maintain customer satisfaction and relationships. By using the Call Centre Conversation Test, employers will be able to monitor your workforce's strengths and weaknesses in order to make more informed business decisions and strengthen customer relationships.