Online Chat

Everything you need to know.

Designed as a live role play test, the Online Chat assessment will gauge an individual’s ability to respond in a live, managing multiple chats at one time. The test facilitates an interactive role play, during which a member of your team acts as the customer and engages in a live chat with the candidate. Single or multi task chats can be run simultaneously to really test the candidates capacity and will enable you to measure their language, speed and responses in the real world. The chat is instant, and can either be done remotely or within the same building.

Skills Assessed

Candidates have 15 minutes to answer 25 questions. Each question covers essential practical and theoretical knowledge.

01 Transcribing Competency
02 Speed
03 Language
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