Call Centre Phonetic Alphabet Skills Test
Everything you need to know.
The NATO phonetic alphabet was established in 1956 by the North Atlantic Treaty Organisation (NATO) and International Civil Aviation Organization (ICAO) to overcome communication barriers between different countries, organisations and individuals.
NATO devised their phonetic alphabet code by pairing a simple, common word with each letter of the alphabet; such as 'alpha' for A, 'bravo' for B and 'charlie' for C. By providing a universal language, the NATO phonetic alphabet makes it easier for individuals to communicate. Overall, NATO's code streamlines every communication process by preventing valuable time and resources from being lost to unnecessary miscommunication and dialectal variation.
Today, the NATO phonetic alphabet is regularly used by customer-facing staff, call centre teams and emergency service providers to ensure that information shared by the customer or individual is received correctly, word for word.
A quick internet search will bring up a variety of online quizzes for the phonetic alphabet. However, while these might be able to quiz you on your recollection of NATO's alphabet, they do not provide the chance to assess how well someone might use this phonetic alphabetical code in real-world scenarios. That means that they cannot effectively be used by employers looking to hire the best call centre staff, simply because they do not measure all the relevant skills. Luckily, our skills test does just that.
Our phonetics quiz comes under our larger umbrella of call centre skills tests which are all designed to simulate a realistic call centre environment and measure key skills required within such roles. A thorough understanding of the NATO phonetic alphabet, and how to successfully apply it, are key skills required by any individual working within a call centre or customer communications role.