Retail - Customer Service Situational Judgement
Everything you need to know.
Every retail employer or store owner knows how important it is for their employees to demonstrate excellent customer service. Whether it be enticing customers into the store, effectively marketing products or ensuring speedy sales, the standard of customer service that you deliver can make or break your store.
Customer service is not something to scrimp on. Many consumers would decide to shop from another business after just one instance of poor retail customer service, and the majority of consumers rate customer service as just as - if not more - important than the quality of the products or services actually sold.
Situational judgement tests (or SJTs) provide an easy and effective way to assess your current or prospective employees' competency for retail customer service. If you're looking for a cost and time-effective way to streamline your next retail recruitment process, assess prospective candidates' competency for a retail role, or enhance the customer service skills of your current team members, our situational judgement test is your ideal choice.