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Customer Service

Situational Judgement 

Everything you need to know

Designed to assess an individual’s ability to prioritise the most appropriate response to a customer’s requests in a customer focused Retail setting. Candidates are presented with a series of scenarios and a list of possible responses to rank according to which they believe would be the most ineffective to the most effective for the given situation.

Candidates are presented with 10 questions to complete in 15 minutes. The candidate’s responses are automatically marked and a point awarded for each correctly ranked response to a maximum sum of four for each question. Skipped questions or those that are not taken will result in no point being awarded.

Practice Test Available

Randomised Presentation

15 Minutes Allowed

10 mins average completion time

15 questions presented

15 questions in pool

Skills Measured:

Etiquette

Reasoning

Customer Service

Prioritisation

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