Call Centre Customer Service Skill Test

call centre customer service skill test
what is a call centre customer service skill test
What is a Call Centre Customer Service Skill Test?
The Call Centre Customer Service Skill Test is designed to assess an individual’s ability to prioritise the most appropriate response to a customer’s requests in a customer focused Call Centre setting.

Candidates are presented with a series of scenarios and a list of possible responses to rank according to which response they believe would be most ineffective to the most effective for the given situation.

Candidates are presented with 10 questions to complete in 15 minutes. The responses are automatically marked and a point is awarded for each correctly ranked response to a maximum sum of four for each question. Skipped questions or those that are not taken will result in no point being awarded.

Why should I use a Call Centre Customer Service Skill Test
Why should I use a Call Centre Customer Service Skill Test?

If you’re hiring for a position requiring skills for a call centre, help desk or other customer service environment, then  this test is for you!

Our Call Centre Customer Service Skill Test is exactly what you need to ensure your job applicants have what it takes before you employ them.

Or do you want to re-train your existing employees? Use the Call Centre Customer Service Test to develop them with the relevant call centre skills they need to improve their day-to-day work.

To see the test in action, you can arrange a free demo at a time that suits you. Did you know we offer a large selection of other Skill Tests? For further information view  our complete library of skill tests.

example skill test question
Example Test Question
You have just received a call from an angry customer. They are upset that their payment has been declined whilst they were shopping with friends. They advise you that this is the third time the card has been declined in the last three months.

Please rank the specified responses most effective to most ineffective.

For further information on each of the levels of the test and the types of questions asked, view our Call Centre Customer Service Fact-file.

To get an understanding of how the results are presented once a candidate takes a test, you can also view the Call Centre Customer Service sample report.

With a Call Centre Customer Service Skill Test you will
Complimentary tests to Call Centre Customer Service
why choose skillsarena
Why choose Skillsarena?
We have been providing online assessments for recruitment purposes since 2001. We like to think we know a thing of two about pre employment testing!

Customer service is key to everything that we offer. We are a supportive, flexible and highly responsive team. Whether you are a small, local business or a global corporation, you will benefit from a consistent, single point of contact.

Not sure which test to use? We’d be delighted to offer you a consultancy service to help solve your recruitment challenges.

By becoming a customer, you will have access to our comprehensive library of over 100 skill tests which are ready and waiting to be used.

Here you will find more information about Skillsarena. You can also access our complete list of products and services.

Contact Us
For further information on our Call Centre Customer Service Skill Test, please complete the form below or call +44 (0)203 693 2201

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