Call Centre Skill Tests
What are Call Centre Skill Tests?
These pre-built assessments enable you to identify and evidence the candidate skills required to work in a Call Centre or help desk environment.
A number of assessments in the Call Centre module simulate the operatives’ environment by playing audio data. Other tests check agents’ specific knowledge or assessing ability to accurately record data. All our Call Centre Skill Tests can be tailored to individual organisations if required.
The testing process is fast, efficient and will give you confidence to make smarter hiring decisions.
Why should I use Call Centre Skill Tests?
Are you 100% certain that your applicants have customer service skills? Call Centres typically recruit often and in high volumes.
If you’re hiring for a position requiring skills specifically for a Call Centre environment then our Call Centre Skill Tests are for you. You can choose between the Phonetic Alphabet Skill Test, Conversation Skill Test, Customer Service Skill Test, Online Chat Skill Test or the Town Names Skill Test. Or you can use all the skill tests within this module.
Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
To see the tests in action, you can arrange a free demo at a time that suits you. Did you know we offer a large selection of other Skill Tests? For further information view our complete library of skill tests.
Call Centre Skill Tests available
Call Centre Basic Test
Call Centre Advanced
Customer Service Test
Phonetic Alphabet Test
Town Name Test
Audio Conversation Test
Online Chat Skill Test
Why choose Skillsarena?
Customer service is key to everything that we offer. We are a supportive, flexible and highly responsive team. Whether you are a small, local business or a global corporation, you will benefit from a consistent, single point of contact.
Not sure which test to use? We’d be delighted to offer you a consultancy service to help solve your recruitment challenges.
By becoming a customer, you will have access to our comprehensive library of over 100 skill tests which are ready and waiting to be used.