Why you need Call Centre Skill Tests
Are you 100% certain that your applicants have customer service skills? Call Centres typically recruit often and in high volumes.
If you’re hiring for a position requiring skills specifically for a Call Centre environment such as understanding the Phonetic Alphabet, handing telephone Conversations, scenario-based Customer Service or recording Town Names, then our pre-employment and development assessments that cover a fully comprehensive range are exactly what you need to ensure your job applicants have what it takes before you hire them.
It’s fast, efficient and will give you confidence to make a smarter hiring decision. Or do you want to re-train your existing employees? Provide them with the relevant skills they need to improve their day-to-day work.
Overview of Call Centre Skill Tests
These pre-built assessments enable you to identify and evidence the candidate skills set required to perform in a Call Centre or help desk environment.
A number of assessments in the Call Centre module simulate the operatives’ environment by playing audio data. Other tests check agents’ specific knowledge or assessing ability to accurately record data, and these all can be tailored to individual organisations if required.